The things you learn in the heat of
battle. No, I’m not a Veteran of any
armed conflict although sometimes I feel that less destruction would be wrought
if we used conventional weapons. Rapier
tongue and acerbic utterances inflict emotional damage that is
unforgivable. Such was my day in the
office.
Like most people I enjoy being
right. But, there are times when being
right isn’t all it’s cracked up to be.
Like when you predict an aerial strafing run replete with fifty caliber
words and emotional napalm.
In my younger and impetuous days I
would have fired a retaliatory heat-seeking missile of verbiage that would have
blasted the enemy long before she was able to unleash the brunt of her attack.
Today was a day when I took the
emotional high ground and repulsed the onslaught with an invisible force field
of emotional protection. Nobody wins
when everybody goes off the reservation, wigs out or explodes. Fighting fire with fire would have laid waste
to the guilty as well as the innocent.
Such is human nature at its
worst. You learn to deal or you become
consumed by the fire of hatred. I know,
hate is an ugly emotion – difficult to contain and easy to release. After the meeting, shell-shocked attendees
filed out to have one-on-one hallway conversations; attempting to apply salve
to the gaping wounds inflicted on an otherwise innocent participant.
Hunting down the miscreant I closed the door
to her office and let he know that I was an IUD with a pressure fuse that was
set to detonate. That disclosure was
enough to get her attention and shift her from attack mode to one of
conciliation. What do you do in a situation
like that? The person knows they were
wrong. You know there’s something deep
rooted that transcends the work environment. This person has issues that could
keep a psychiatrist in therapy for years.
We talked about the problem. The mood was eerily calm. I listened and absorbed. After half an hour of her regurgitating the
same problems, which from my perspective had nothing to do with office
operations, I departed on a high note realizing this was destined to recur. But I wasn’t going to allow it to interfere
with my mood any longer than necessary.
Circling back with other meeting
attendees they expressed distress and disbelief over the attack; refusing to
provide one iota of sympathy or support for their colleague whose approach to
confrontation would have qualified her for kamikaze status.
Ruffled feathers smoothed and peace
spoken in private – the team began to gel again but there would be a scar. The takeaway is that reason can be stretched
to breaking but will undoubtedly respond to appropriate remediation. But things may never quite be restored to
predestruction state. Wounds carry
memories and scar tissue reminds of the devastation wrought by thoughtless and
selfish people.
Take everything in stride. Flex emotional muscles only to the extent
necessary and you will earn and retain the respect of those who matter most to
you.
Love and hugs, Nikki DiCaro
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